Frequently Asked Questions
Take advantage of the helpful answers provided below. For additional questions or assistance, contact our customer support
To open an account with us, simply visit our website and click on the "Open an Account" button. Follow the step-by-step instructions, provide the required information, and submit your application online. Alternatively, you can visit one of our branches, where our staff will assist you with the account opening process.
If you forget your online banking password, click on the "Forgot Password" link on the login page. You will be prompted to enter your username and follow the verification process to reset your password securely. If you encounter any difficulties, our customer support team is ready to help.
We strive to be transparent about our fees. You can find detailed information about our account fees, transaction charges, and other service-related costs on our website or in our account disclosure documents. If you need further clarification, feel free to contact our customer support team.
Yes, you can transfer funds to accounts at other banks through our online banking platform. Our interbank transfer service allows you to securely send money to accounts at different financial institutions. Please note that some fees may apply for this service.
If your debit card is lost or stolen, it's crucial to act quickly. Contact our 24/7 customer support hotline at support@fidbellonlinetb.com to report the incident immediately. Our team will promptly deactivate the card to prevent unauthorized use. You can also report the issue through your online banking account.
The time it takes for a check deposit to clear can vary depending on factors such as the check amount and your account history. In most cases, checks may take 1 to 5 business days to clear. However, certain checks might be subject to a hold period. For specific details, refer to your account documentation or contact our customer support team.
We make your life comfortable with our services.
Fast Transfer
Our secure online banking platform allows you to initiate transfers conveniently from the comfort of your home or office. Easily transfer funds between your accounts or send money to other individuals or businesses.
Deposit Funds
Simplify your paycheck or recurring payments by setting up direct deposit. Your funds are automatically deposited into your account, eliminating the need for paper checks and reducing processing time.
Withdraw Funds
Visit our branches to make in-person withdrawals with the assistance of our dedicated staff. Experience personalized service as we ensure your withdrawal requests are processed efficiently.
Notable achievements of Fidbell Trust Bank
At Fidbell Trust Bank, we take great pride in our accomplishments, which reflect our commitment to excellence and dedication to serving our customers. Here are some of our notable achievements:
24M+
Account Holders
3B+
Total Transaction
120
Total Branches
60
Countries We Serve